PIAC report author downplays collection agency misconduct


On Tuesday, March 30, 2015, CTV’s Canada AM aired an interview with Jonathan Bishop, the author of a new report on the Canadian collection industry.  The report was prepared for the Public Interest Advocacy Centre (PIAC), an Ottawa-based  non-profit organization which promotes the interests of consumers.  The report contains nine recommendations for improving the debt collection industry in Canada.


You can watch the Canada AM interview with Jonathan Bishop, author of PIAC’s report on the Canadian collection industr, on the following link:



I found one statement that Jonathan Bishop, the report’s author, made during this Canada AM interview to be quite disturbing in which he downplayed the level of misconduct by collection agencies in this country.

When the interviewer on Canada AM asked how collection agencies, in general, were conducting themselves, Mr. Bishop gave the following answer:

This is a very small number of consumers that are affected by the collection agencies’ tactics of this nature.  For the most part collection agencies do their job in a very courteous manner.  However, it only takes a few small … a few bad apples to spoil the bunch.

I take issue with this statement made by Mr. Bishop during this recent interview on Canada AM.  This comment by Mr. Bishop understates the level of illegal and socially unacceptable behavior by collection agencies in this country today.

Why did the Public Industry Advocacy Centre commit time and resources to the preparation of a 96-page report on the Canadian collection industry, and make nine recommendations for improving the industry, when according to the report’s author a “very small number of consumers” are affected by collection agency misconduct?

The PIAC report contains nine recommendations, one of which, is that all phone calls between collection agencies and debtors be recorded.  You can read this 96-page report, titled “All Along The Watch Tower:  A Review of the Canadian Consumer Debt Collection Industry” by visiting www.piac.ca, the website for the Public Interest Advocacy Centre (PIAC).

You can also read my response to the PIAC report on the Canadian collection industry by reading my blog Post on The Mark Silverthorn Blog on March 30, 2015, titled “Report on the Canadian Collection Industry Misses the Mark”.

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