Archive for January 2016

Ontario Government investigating Complete Debt Solutions?

 

About seven months ago I wrote two posts regarding a Toronto-based debt settlement firm, Complete Debt Solutions.  This firm had a website, www.completedebtsolutions.ca, offering debt settlement services to Canadians, Americans, as well as residents of the United Kingdom.  At that time Complete Debt Solutions appeared to be contravening Ontario’s debt settlement law and I made a formal complaint to the Ontario Government concerning this firm.  Now seven months after I made my formal complaint to the Ontario Government Complete Debt Solutions may be facing some tough questions from Ontario regulators.

The homepage for the firm’s website, www.completedebtsolutions.ca is reproduced below.

CompleteDebtSolutionshomepagetopofpage

CompleteDebtSolutionshomepagebottomofpage

More than seven months after I made a formal complaint to the Ontario Government concerning Complete Debt Solutions, a Toronto-based debt settlement firm which is contravening Ontario law, the firm’s website, www.completedebtsolutions.ca, is still up.

 

I wrote two posts about this firm.  The first post, dated June 22, 2015, was titled “Complete Debt Solutions Operating in Canada Illegally?”.  The second post, dated July 19, 2015, 2015, was titled “Complete Debt Solutions and the smoking gun“.

In my first post dated June 22nd I shared with readers that I made a formal complaint to the Ontario Government concerning what appeared to be a Toronto-based firm offering debt settlement services to Ontario residents in the absence of possessing the required license–an Ontario collection agency license–or being exempt from this requirement.

In my second post, dated July 19, 2015, I reproduced a copy of a debt settlement agreement that Mr. Milton Kaseke of Complete Debt Solutions sent to a prospective client.  You can find a copy of this document at the end of my July 19, 2015 post.  This document would appear to be evidence of multiple contraventions of a variety of provisions under the Ontario Collection and Debt Settlement Services Act.  One of the most troublesome provisions of this agreement were the up-front fees Complete Debt Solutions would be charging the prospective client.

In January of this year I received an e-mail from an Investigator with the Investigations Unit of the Consumer Protection Branch, Ontario Ministry of Government and Consumer Services, advising me that he had been assigned the file with respect to my complaint involving Complete Debt Solutions.  I subsequently spoke with the Investigator on the phone and he arranged to meet me at my residence on January 22, 2016.  On that date I made a sworn statement in connection with my complaint.

I am pleased to learn that after going through the time and trouble of making a complaint against a firm that would appear to be clearly operating in contravention of the Ontario Collection and Debt Settlement Services Act that the Ontario Government has assigned an Investigator to the file.  I am disappointed however, that it took the Ontario Government more than six months to assign an Investigator to a complaint which involves a straightforward violation of the Ontario Collection and Debt Settlement Services Act.

In Ontario any firm offering debt settlement services to the public must either possess the necessary license or be exempt from the requirement of having a license.  In June of 2015 Complete Debt Solutions did not possess an Ontario collection agency license nor was it exempt from doing so.  To the best of my knowledge, today–seven months after I made my formal complaint concerning Complete Debt Solutions–the firm does not possess the necessary license nor is it exempt from the Act.  I do, however, still see the firm’s website, www.completedebtsolutions.ca, offering debt settlement services to Ontario residents.

A significant amount of the evidence-gathering for an investigation of Complete Debt Solutions can be found in my two posts dated June 22, 2015, and July 19, 2015.

It would appear that no one at the Consumer Protection Branch at the Ministry of Consumer Services has had the time to read the Mark Silverthorn Blog over the past ten months.

 

Contact me if you have any information regarding Complete Debt Solutions

I would invite anyone with information regarding Complete Debt Solutions to contact me at (519) 827-5513.  Alternatively, you are welcome to send me an e-mail at markasilverthorn@gmail.com.

If you entered into a debt settlement agreement with Complete Debt Solutions then you might be entited, under Ontario law, to a one hundred percent refund of any monies paid to Complete Debt Solutions.

DSC_0297

Anyone with information regarding Complete Debt Solutions is invited to contact me.

 

 

 

 

 

 

Midnight January 6th deadline for placing nominations for Who’s Who for Canadian collection industry

 

Midnight on Wednesday, January 6th is the deadline for submitting nominations–via e-mail–for an upcoming Who’s Who of the Canadian collection industry.  QuickCheck’s 500 Most Influential People in the Canadian Collection Industry:  2016 Edition,  will be published on Sunday, January 10th.

The QuickCheck “500 List” is scheduled to be published on www.comprehensivedebtsolutions.ca, before midnight on Sunday, January 10th.  It may very well be published on other websites as well in January.

 

Who is compiling this list?

This list is being compiled by staff at Woodbridge, Ontario-based QuickCheck Canada, a supplier of not only a secure database preventing concurrent payday loans but also turnkey software for payday loan operators.  Hundreds of hours of staff time have been dedicated to this project.  This project has been something that Sedef Karansu, QuickCheck Canada’s President, has been thinking about for quite some time.

SedefKaransuathercomputer

QuickCheck’s 500 Most Influential People in the Canadian Collection Industry:  2016 Edition, has been something that Sedef Karansu, QuickCheck Canada’s President, has wanted to do for some time.

 

Senior management at QuickCheck Canada has insider knowledge of the credit and collection industry, the bankruptcy and insolvency community, and the payday loan industry.  QuickCheck Canada’s extensive network of contacts across the country has been very helpgul in putting together this “500 List”.

 

How to nominate a person for inclusion in the QuickCheck “500 List”

Anyone can nominate a person to have their name included in QuickCheck’s 500 Most Influential People in the Canadian Collection Industry: 2016 Edition.  You can nominate a person by simply sending an e-mail to Yvonne Dean at Quick Check Canada at yvonne.dean@quickcheckcanada.com before midnight on Wednesday, January 6th.  The following information should be included in an e-mail nomination:

  • first name (or initials)
  • last name
  • name of organization person working for
  • job title

 

Broad range of categories included in QuickCheck’s “500 List”

QuickCheck’s 500 Most Influential People in the Canadian collection industry:  2016 Edition, will include individuals from a diverse range of categories including the following:

  • bankruptcy trustees
  • bloggers
  • collection agencies
  • collection lawyers
  • credit grantors
  • debt buyers
  • federal regulators
  • first party collections
  • industry associations
  • provincial and territorial regulators
  • vendors and suppliers to the collection industry
  • websites and social media

 

This list is limited to 500 names

There are thousands of people who work in the credit and collection industry in Canada.  It would be virtually impossible to create a list which includes the names of each and every one of these individuals.  QuickCheck’s challenge has been to identify the 500 most influential individuals.

QuickCheck’s Selection Committee will spend two entire days–Thursday, January 7th, and Friday, January 8th–making the final cuts to get this list down to 500 names.  The Selection Committee will be faced with numerous excruciating difficult decisions when it comes to determining the 500 names which are included in this year’s list.