Tag Archive for debt settlement

New Life Debt Solution: Debt settlement firm operating illegally in Ontario?

 

Last Friday I was returning home from a day at the CNE when my girlfriend noticed a sign on a traffic pole which read  “Are You In Debt? 905-783-1922”.  My girlfriend asked my daughter to take a photo of the sign with her cellphone.  This photograph can be found below.

AreyouinDebt

This photograph was taken on Friday, August 21st on Hurontario Street in Mississauga. 

 

My initial reaction was this sign was an ad for a debt settlement firm

On our drive home from the Port Credit Go Station to Kitchener we would pass literally hundreds of signs.  This was the only sign that we photographed on our drive home.  My girlfriend had the presence of mind to notice that this sign might have an interesting story behind it.  When I saw this sign my initial reaction was that it was an ad for a debt settlement firm.

 

Phone number belongs to firm called New Life Debt Solution

After returning home I googled (905) 783-1922 and I learned that it was the phone number for a Mississauga-based firm called New Life Debt Solution.  This firm’s website is www.newlifedebt.com.  According to the firm’s website the firm offers debt settlement services.

ServicesandSolutionstopofpage

This screenshot is taken from the top portion of New Life Debt Solution’s webpage titled SERVICES AND SOLUTIONS.  On this page the firm clearly states that it offers debt settlement services.

 

 

Three locations listed in Ontario

On the website’s LOCATIONS webpage three Ontario locations are listed.

Locations

According to its website, New Life Debt Solution is operating in Ontario, Quebec, Alberta, and British Columbia.

 

The firm’ website lists its Toronto location as 2898 Weston Road.  Earlier this week I had a meeting in the GTA.  At the conclusion of my meeting I drove to 2898 Weston Road to take a photograph of New Life Debt Solution’s Toronto office.  The photograph which appears below is a photograph of that address.

2898WestonRoadNewLifeDebtSolution

This is a photograph of 2898 Weston Road, the address listed as the Toronto location for New Life Debt Solution.

 

 

New Life Debt Solution does not possess an Ontario collection agency license

Under the Ontario Collection and Debt Settlement Services Act a firm cannot offer debt settlement services to Ontario residents unless it is licensed as a collection agency under the Act or it is exempt under the Act.  To the best of my knowledge New Life Debt Solution is not exempt under the Act.

Earlier this week I contacted the Ontario Government and I received written confirmation that New Life Debt Solution did not possess an Ontario collection agency license.

NewLifeDebtSolutionnotanONcollectionagency

This week the Ontario Government has provided me with written confirmation that New Life Debt Solution does not possess an Ontario collection agency license.

 

 

Mystery shopping call to New Life Debt Solution

At approximately 6:00 p.m. this evening one of my operatives called New Life Debt Solution’s toll free number, 1 (866) 210-9262.  This call was on speakerphone and I listened to the call and I made detailed notes during the call.

My operative–who I will simply refer to as Brenda–started this phone call by asking if she had reached New Life Debt Solution.  The man answering the phone replied yes.

At the beginning of the phone conversation the man clearly indicated that New Life Debt Solution offered debt settlement services.  Brenda stated that she owed $15,000 in unsecured consumer debt.

Based on my detailed notes taken during the phone call the following exchange took place concerning collection calls and the risk of being sued:

Brenda:  So I stop making payments to my creditors and I pay you instead?

Male:      Yes.

Brenda:  Will I get collection calls from creditors?

Male:      Absolutely not.  Collection calls will stop.  If anyone is trying to collect money from you the calls will stop immediately.

Brenda:  But what if they try and sue me?

Male:      Absolutely not.  We will protect you.  They cannot do anything.

Later in the call Brenda asked about how much it would cost her to hire New Life Debt Solution to provide debt settlement services for her.

Brenda:  Do you know what my payments would be to you for $15,000?

Male:     Approximately $100 per month.

Brenda: How many months?

Male:     60 months, 5 years, $100 per month for 60 months

Brenda: So $6,000 total?

Male:     Yes.

Near the end of this phone conversation Brenda asked the representative from New Life Debt Solution to e-mail her a copy of the firm’s debt settlement agreement which the representative declined to do.

 

Illegal for a debt settlement provider to charge fees prior to a settlement being paid out

Unless a debt settlement service provider is exempt from the Act, it is illegal for a debt settlement service provider to charge a penny in fees to an Ontario resident until such time that monies have been paid to a creditor under a settlement.  Accordingly, it would appear that New LIfe Debt Solution’s free structure contravenes the Ontario Collection and Debt Settlement Services Act.

Under the Act a consumer has the right to a 100 percent refund of any fees paid where the debt settlement service provider is in contravention of the Act.

 

 

New Life Debt Solution Inc. would appear to be a new player

Based upon a corporate search of New Life Debt Solution Inc., the company would apear to be a new entrant into the Canadian debt settlement marketplace.  According to a corporate search for New Life Debt Solution Inc. the firm was incorporated in British Columbia on June 23, 2015, about eight weeks ago.  The corporate search lists one director, Tahir Ahmad Malik.  The mailing address for the corporation is listed as 208-9200 120th Street, Surrey, British Columbia,  V3V 4B7.

The company’s website indicates that it has offices in Ontario, Quebec, British Columbia, and Alberta.

 

Complaint to be filed with the Ontario Government

Tomorrow I plan on filing a complaint with the Ontario Government against New Life Debt Solution.  It would appear that the firm is offering debt settlement services to Ontario residents in contravention of the Ontario Collection and Debt Settlement Services Act.

 

Contact me if you have paid any monies to New Life Debt Solution

I would invite anyone who has entered into a contract or given any money to New Life Debt Solution to call me at (866) 996-9941 or (519) 827-5513.  Alternatively, you can contact me via e-mail at mark@comprehensivedebtsolutions.ca.

If you are an Ontario resident and you have entered into a debt settlement agreement with CCDR then I would invite you to contact me.

If you are an Ontario resident and you have paid any monies to New Life Debt Solution I would invite you to contact me.

 

 

 

 

 

 

 

 

 

 

 

OCCA helps Deputy Judge Serafini and Ontario Debt Law enter debt settlement marketplace

 

Sometime shortly after June 30th of this year a new player, Ontario Debt Law (ODL), entered the debt settlement marketplace.  According to the firm’s letterhead, Ontario Debt Law’s address is in the same one-storey building as OCCA Consumer Debt Relief Inc., one of the largest debt settlement firms operating in Canada over the past decade.  OCCA’s 2014 submission to the Ontario Government states that the firm has 12,000 clients.

OCCASignage188WilkinsonRoadBramptonON

OCCA’s office is located at 188 Wilkinson Road, Unit 1, Brampton, Ontario.  The address appearing on Ontario Debt Law’s letterhead is 188 Wilkinson Road, Unit 2, Brampton, Ontario.

 

Oakville lawyer Angelo Serafini is the owner of Ontario Debt Law

The owner of Ontario Debt Law is lawyer Angelo Serafini. According to the Law Society of Upper Canada’s Lawyer and Paralegal Directory, Angelo Serafini practices law at an office located at 447 Speers Road, Unit 202, Oakville, Ontario.  In a letter dated August 12, 2015, on Ontario Debt Law’s letterhead, sent to a potential client Angelo Serafini is described as “currently a Deputy Judge”.

 

Timing of the emergence of Ontario Debt Law

The entrance of Ontario Debt Law into the Ontario debt settlement marketplace coincides with the new debt settlement regulatory regime that came into effect on July 1st of this year.   Effective July 1, 2015, whenever an Ontario resident enters into a debt settlement agreement there are significant restrictions on fees that can be charged whenever the debt settlement service provider is subject to the Ontario Collection and Debt Settlement Services Act.

A debt settlement firm cannot charge a debt settlement client a penny in fees until such time that a settlement is actually paid out.  Furthermore, the maximum fee that can be charged with respect to a single debt is 10 percent of the amount of the debt as of the date the debt settlement agreement was signed.

The new regulatory regime, and in particular the significant restrictions regarding fees, will have and is having, a devastating impact on firms providing debt settlement services to Ontario residents.  The new regulatory regime for debt settlement firms do not apply to lawyers who can bring themselves within an exemption contained in the Ontario Collection and Debt Settlement Services Act.  Accordingly, it is much more attractive financially for OCCA to provide debt settlement services in conjunction with a law firm than to do so on its own.

 

 

Ontario Debt Law is flying beneath the radar

Some industry observers might conclude that Ontario Debt Law is making a conscious effort to carry on business below the radar.  The law firm does not have a website.  There is no reference to Ontario Debt Law on Angelo Serafini’s LinkedIn Profile.  Neither is there any reference to Ontario Debt Law on the website for Mr. Serafini’s Oakville law practice, www.serafinilaw.ca.  Finally, as of August 13, 2015, there was no signage for Ontario Debt Law at 188 Wilkinson Road, Unit 2, in Brampton, Ontario, the address appearing on the law firm’s letterhead.

 

My discovery of the existence of Ontario Debt Law

The website for OCCA Consumer Debt Relief Inc. is www.occa.ca.  Website visitors on this site struggling with unsecured consumer debt are encouraged to call a toll free number, 1 (866) 873-6222.

OCCAhoempagetopportion

Visitors to OCCA’s website, www.occa.ca, are invited to call a toll free number, 1 (866) 873-6222.

 

This past week an Ontario resident, Jane Doe–not her real name–spoke to me after calling this toll free number on OCCA’s website.  Shortly after calling this toll free number, and speaking with a counsellor, Jane Doe received an e-mail from her counsellor–containing 11 pages of documents, including a debt settlement agreement–not from OCCA, but from an organization called Ontario Debt Law.

At the very end of this post you can read these 11 pages, in their entirety, that Ontario Debt Law sent to Jane Doe earlier this week.

One of the more interesting set of provisions in the Ontario Debt Law debt settlement agreement are those indicating that Ontario Debt Law can outsource a number of its obligations under the contract to OCCA.

 

 

One-page letter dated August 12, 2105, on Ontario Debt Law’s letterhead sent to Jane Doe

The first page of the 11 pages sent to Jane Doe earlier this past week is reproduced below.

 

 

p1ODLpackagemarkedup

This one page letter on Ontario Debt Law’s letterhead dated August 12, 2015, was sent to Jane Doe, an Ontario resident.  The address on this letter on Ontario Debt Law’s letterhead is 188 Wilkinson Road, Unit 2, Brampton, Ontario.  Certain text on this page has been highlighted.  The author of this letter is Monica Baci.

 

 

Odd information appearing on Ontario Debt Law’s letterhead

When I tried to fact check the contact information appearing at the bottom of Ontario Debt Law’s letterhead I was surprised by what I found.  This can be summarized as follows:

  • The local number which appears at the bottom of Ontario Debt Law’s letterhead is always answered by a fax tone
  • The toll free number which appears at the bottom of Ontario Debt Law’s letterhead is the phone number for a business called DebtHelpers.ca

 

Photograph of 188 Wilkinson Road, Unit 2, Brampton, Ontario

On Thursday, August 13th I attended in person at 188 Wilkinson Road, Unit 1 and Unit 2, Brampton, Ontario, in order to take some photographs.  The photograph which appears below is a photograph of 188 Wilkinson Road, Unit 2, Brampton, Ontario, the same address listed as Ontario Debt Law’s address on the law firm’s letterhead.

 

v2Unit2188WilkonsonRoad

This photograph was taken on Thursday, August 13, 2015 at 188 Wilkinson Road, Unit 2, Brampton, Ontario.  The name which appears on the door is QuickConnectSolutions.com.  Behind this door appears to be a wall made of cardboard.  This door contains a sign advising Canada Post to deliver mail addressed to Unit 2, 188 Wilkinson Road, to Unit 1, 188 Wilkinson Road.  This address, 188 Wilkonson Road, Unit 2, in Brampton is listed as the address for Ontario Debt Law on marketing material sent to an Ontario resident earlier this week.

 

Ontario Debt Law, Quick Connect Solutions and DebtHelpers.ca all list 188 Wilkinson Road, Unit 2, Brampton, Ontario, as their firm’s address

Ontario Debt Law lists 188 Wilkinson Road, Unit 2, Brampton, Ontario as the firm’s address on the firm’s letterhead.   The websites for both Quick Connect Solutions and DebtHelpers.ca also list 188 Wilkinson Road, Unit 2, Brampton, Ontario, as the address for their firms.

QuickCollectSolutionsAboutUS

According to the ABOUT US webpage on www.quickconnectsolutions.com, the firm offers telephony solutions to firms in the marketing, credit, collection, and debt purchasing industries.

 

 

MarkedupDebthelpscaAboutwebpage

According to the ABOUT page on www.DebtHelpers.ca the firm does marketing for a number of firms offering a variety of programs designed to assist consumers experiencing debt problems.

 

 

OCCA and Quick Connect Solutions have run afoul of CRTC because of use of robocalls

In 2013, following an investigation by the CRTC into the use of robocalls, OCCA and Quick Connect Solutions agreed to pay $69,000 and $11,000, respectively, in fines.  Ontario Debt Law not only operates from the same business address as Quick Connect Solutions but its retainer agreement with consumers states it can assign any of its obligations under the agreement to OCCA.

 

 

Nine questions for Angelo Serafini and Ed Portelli, President of OCCA

 

After researching Ontario Debt Law and its relationship with OCCA this past week I have nine questions for Angelo Serafini and Ed Portelli, the President of OCCA.

 

1.  Is it appropriate for Ontario Debt Law’s marketing material to refer to Angelo Serafini, the owner of Ontario Debt Law, as a Deputy Judge?

Earlier this week Jane Doe, an Ontario resident, received 11 pages of documents from Ontario Debt Law.  The first of these 11 pages is a one-page letter appearing on Ontario Debt Law’s letterhead.  You will find this one-page letter reproduced below.

The first two sentences of this letter on Ontario Debt Law’s letterhead read as follows:

Ontario Debt Law (ODL) is a Canadian law firm that is owned and operated by Angelo Serafini, J.D.  Angelo has been practising law for over 30 years and is currently a Deputy Judge.

Is it appropriate for a lawyer who is a Deputy Judge to state that he is a Deputy Judge on the firm’s marketing materials?  The fact that Ontario Debt Law’s marketing materials says that Ontario Debt Law is owned by Angelo Serafini who is currently a Deputy Judge might lead a potential client to conclude that Ontario Debt Law’s services are approved or recommended by the Ontario courts or the Ontario Ministry of the Attorney General.

 

2.   Is it misleading for OCCA’s website to advise consumers to avoid debt settlement when OCCA is actively encouraging website visitors to enter into a debt settlement agreement with Ontario Debt Law?

OCCA’s website contains a webpage titled “Avoid Debt Settlement”.  Anyone reading this webpage might conclude that consumers should not hire a firm to provide debt settlement services.  In fact, OCCA Debt Relief Inc. possesses an Ontario collection agency license which permits it to provide debt settlement services.  Furthermore, website visitors who call the toll free number appearing on OCCA’s website speak to a counsellor whose job it is to encourage the caller to enter into a debt settlement settlement agreement with Ontario Debt Law.  Finally, the debt settlement agreement from Ontario Debt Law which is sent to a potential client states that Ontario Debt Law will outsource some of its obligations under the agreement to OCCA.

 

3.     Is the marketing letter used by Ontario Debt Law misleading when it states “We are NOT a debt settlement firm!”

The Ontario Collection and Debt Settlement Services Act defines “debt settlement services” in paragraph 1(c) of the Act as follows:

“debt settlement services”   means offering or undertaking to act for a debtor in arrangements or negotiations with the debtor’s creditors or receiving money from a debtor for distribution to the debtor’s creditors, where the services are provided in consideration of a fee, commission or other remuneration that is payable by the debtor.

It is true that Ontario Debt Law is not a debt settlement firm which is licensed under the Ontario Collection and Debt Settlement Services Act.  However, Ontario Debt Law does offer debt settlement services to Ontario residents.  Furthermore, the agreement which Ontario Debt Law sends to potential clients states that some of the services offered under the agreement will be performed by OCCA.

Some industry observers might find the statement “We are NOT a debt settlement firm!” on Ontario Debt Law’s one-page marketing letter to be misleading.

 

4.  Why doesn’t Ontario Debt Law have appropriate signage for its office located at 188 Wilkinson Road, Unit 2, in Brampton, Ontario?

The address listed for Ontario Debt Law on a letter dated August 12, 2015, sent to an Ontario resident earlier this week is 188 Wilkinson Road, Unit 2, Brampton, Ontario.  When I attended at that address on August 13, 2015, the signage on the door at this address was not for Ontario Debt Law, but for a firm called QuickConnectSolutions.com.

When I visited 188 Wilkinson Road, Unit 1 and Unit 2, on August 13th I could not find any signage for Ontario Debt Law.  There is, however, signage in the vicinity of Unit 1 and Unit 2 of 188 Wilkinson Road, Bramtpon, Ontario, advising Canada Post to deliver mail addressed for 188 Wilkinson Road, Unit 2, to 188 Wilkinson Road, Unit 1.

NoticeforCanadaPostremailforUnit2188WilkinsonRoad

On August 13, 2015, when I visited 188 Wilkinson Road, Brampton, Ontario, I found this sign on the door for Unit 2 and on the door immediately to the right of Unit 1. 

 

5.   It is appropriate for the toll free phone number which appears on Ontario Debt Law’s letterhead to be that–not for Ontario Debt Law–but for a marketing firm DebtHelpers.ca?

 

6.   Is it appropriate for Ontario Debt Law to share office space with Quick Connect Solutions and DebtHelpers.ca and do they have any concerns about the security of clients’ confidential information?

Quick Connect Solutions provides telephony solutions to firms in the marketing, credit, collection and debt purchasing industries.  DebtHelpers.ca is a firm that provides marketing services for a number of firms that provide a variety of programs for consumers experiencing debt problems.  Is it appropriate for Ontario Debt Law to be sharing office space with Quick Connect Solutions and DebtHelpers.ca?  Does this arrangement raise any concerns about the security of the firm’s client information?

 

7.   Who is Moncia Baci’s employer?

Earlier in this post you can read a one-page letter dated August 12, 2015, on Ontario Debt Law’s letterhead sent to an Ontario residient.  The person whose name appears as the author of this letter is Monica Baci.  Who is Monica Baci’s employer?

According to Monica Baci’s LinkedIn Profile she is an employee of OCCA.

MonicaBaciLinkedInProfile

 

Is it appropriate for the name of an OCCA employee to appear as the author of a letter on Ontario Debt Law letterhead?

 

8.   Does Ontario Debt Law have a credible legal opinion confirming that its relationship with OCCA does not contravene any of the Rules of Professional Conduct governing lawyers in Ontario?

Earlier this week I came into possession of a copy of an agreement Ontario Debt Law is sending to prospective clients in Ontario.  The document informs potential clients that some of the services offered under the agreement would be performed by OCCA which is not a law firm.  Only time will tell whether or not this business model will attract scrutiny from not only those responsible for regulating debt settlement firms but also those responsible for regulating the conduct of lawyers in Ontario.

 

9.   Is Ontario Debt Law’s entrance into the Ontario debt settlement marketplace bringing the administration of justice in Ontario into disrepute?

Will the public’s perception of lawyers and the administration of justice be prejudiced by the activiteis of Ontario Debt Law and its existing business relationship with OCCA?

 

 

Opportunity for comments from Angelo Serafini and Ed Portelli

Angelo Serafini declined the opportunity to be interviewed in connection with this post.  Ed Portelli agreed to meet with me but he requested that any comments he  made during the interview were “off the record”.

 

 

Invitation to contact Mark Silverthorn if you have been in communication with marketing representatives from Ontario Debt Law

If you live in Canada and you have received documentation from Ontario Debt Law then I would invite you to contact me at 1 (866) 996-9941 or (519) 827-5513.  Furthermore, if you have spoken to a marketing representative from Ontario Debt Law and you have recorded the telephone conversation then I would invite you to contact me.  Alternatively, you are welcome to send me an e-mail at mark@comprehensivedebtsolutions.ca.

 

 

Copy of documentation sent by Ontario Debt Law to an Ontario resident on August 12, 2015

 

On August 12, 2015, an Ontario resident received 11 pages of documents from Ontario Debt Law after calling the toll free number on OCCA’s website and requesting information about its services.  These 11 pages are reproduced below.  Some content has been highlighted.

 

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p11ODLpackage

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Canadian Customer Debt Relief Inc.: Satisfying debt settlement industry’s best practices?

 

A couple of weeks ago someone asked me to look at the website for a debt settlement firm called Canadian Customer Debt Relief Inc., also known by its initials, CCDR.  The firm’s website is https://ccdr.ca.  According to the homepage for this company’s website, CCDR is licensed as a debt settlement firm in both Saskatchewan and in Ontario.  At the bottom of the webpage titled “DEBT SETTLEMENT RED FLAG” the following sentence is prominently displayed:

We are proud to say that Canadian Customer Debt Relief Inc. adheres to the best practices in the industry.

 

MarkedUpBottomRedFlagDebtSettlementOHL

This screenshot is taken from the bottom of the webpage titled “Debt Settlement Red Flag” on CCDR’s website (Orange highlight has been added).

 

Four questions for CCDR’s ownership

After reviewing the firm’s website, researching various government sources and social media, and visiting the firm’s Ontario office, I have four questions for the firm’s Canadian owners.

Is CCDR’s ownership hypocrites?

Is CCDR adequately safeguarding its clients’ personal information?

Is CCDR misleading the public about the consequences of entering into a debt settlement agreement?

Is CCDR negotiating settlements on behalf of Ontario clients illegally?

 

 

1.      Are CCDR’s owners hypocrites?

Despite the fact that CCDR is licensed to provide debt settlement services in both Saskatchewan and in Ontario the company is essentially a Saskatchewan-based firm.  On the CONTACT page for the firm’s website its Saskatchewan office is described as the “Saskatchewan Head Office” and “All customer support and new inquiries are handled here.”  Furthermore, a corporate search of the firm lists a Saskatchewan address as the firm’s head office and all of the firm’s directors are Saskatchewan residents.

The homepage for CCDR promotes the firm as the preferred choice as a debt settlement service provider for Saskatchewan residents.  The website’s homepage goes so far as to discourage consumers from using “out-of-province” debt settlement firms.  After reading this blog post, some people might think CCDR’s website is hypocritical warning consumers to avoid hiring out-of-province debt settlement firms.  This Saskatchewan-based firm is offering debt settlement services to Ontario residents in circumstances where it has virtually no presence in Ontario.  CCDR’s concerns for consumers using an out-of-province debt settlement firm would appear to be limited to Saskatchewan residents–and not the residents of Ontario.

 

This screenshot is the top portion of the homepage on CCDR's website.

This screenshot is the top portion of the homepage on CCDR’s website.

Highlighting has been added to this screenshot of the top portion of CCDR’s homepage.

 

 

2.         Is CCDR adequately safeguarding clients’ personal information?

On the homepage for CCDR’s website one can find the statement “No appointment is necessary you may call or drop in”.  CCDR’s registered Ontario office is located at 55 King Street W., 7th Floor, Kitchener, Ontario, N2G 4W1.  Since I just happen to live in Kitchener, Ontario, I thought I would take CCDR up on its invitation to drop by its office.

Recently I visited 55 King Street, 7th Floor in Kitchener, Ontario, which I discovered is a Regus corporate business centre.

CCDR's registered Ontario office is located at a Regus corporate business centre in Kitchener, Ontario.

CCDR’s registered Ontario office is located at a Regus corporate business centre in Kitchener, Ontario.

 

One of the very friendly Customer Service representatives at Regus was only too happy to give me a tour of the entire 7th floor.  When I provided the Regus Customer Service representative with the name of my firm, Comprehensive Debt Solutions Inc., she volunteered that Canadian Customer Debt Relief Inc., was one of their clients that shared an office with one of more other firms.  During our tour of the 7th floor my Customer Service representative from Regus showed me the actual office which CCDR shared with other firms, an office with six workstations and very little else.

My Regus tour guide also volunteered that the representatives from CCDR are “rarely here”.  When I asked about a desktop computer sitting at an empty workstation the Regus Customer Service representative identified it as the CCDR computer.  Later that day this Regus Customer Service representative confirmed that six individuals–not all of whom were CCDR employees–had keys to the shared office where CCDR’s computer was located.

Given this information, CCDR might want to ask themselves if their clients’ financial information is being adequately safeguarded.  With respect to maintaining the confidentiality of client information is CCDR adhering to the “best practices in the industry”?

 

 

3.       Is CCDR misleading the public about the consequences of entering into a     debt settlement agreement?

Over the past few days I have thoroughly reviewed the content on CCDR’s website.  There are two issues where I found the content on https://ccdr.ca to be misleading:

  • statements suggesting that people entering into a debt settlement agreement with CCDR would not receive collection calls
  • failure to mention that a client entering into a debt settlement agreement with CCDR might get sued

The following screenshot is Question 16 on CCDR’s FAQ webpage where the issue of stopping collection calls is referred to.

 

Highlights have been added to this screenshot taken from FAQ page on CCDR's website.

Highlights have been added to this screenshot taken from FAQ page on CCDR’s website.

 

I am perplexed by the representation contained in Question 16 on CCDR’s FAQ page that CCDR can stop collection calls to a consumer who becomes a client within about a week.  In fact, there is no law–no provincial law in either Saskatchewan or Ontario, nor federal law–which confers on a debt settlement firm the right to stop collection calls to its debt settlement clients.  CCDR might very well send a letter to a client’s creditors demanding that all phone calls be made to CCDR and not its client.  The creditor, and its authorized collection agent, however, have every right to make collection calls to any consumer owing it money, including anyone who has entered into a debt settlement agreement with CCDR.

The content on CCDR’s website contains a number of statements about the positive results that are available if an individual enters into a debt settlement agreement with CCDR.  What I was not able to find anywhere on CCDR’s website was a statement indicating that a creditor might sue a consumer who had entered into a debt settlement agreement with CCDR.

 

 

4.      Is CCDR negotiating settlements illegally on behalf of Ontario residents?

The Ontario Government has a regulatory regime for firms providing debt settlement services which is contained in the Ontario Collection and Debt Settlement Services Act and Regulation 74.  There are three different types of licenses under this Act.

  • collection agency license
  • branch office licene (required where a firm operates from multiple locations)
  • collector license (required for employees performing certain functions)

Under the Act a firm providing debt settlement services to Ontario residents–except those exempt from the Act–must possess an Ontario collection agency license.  If a firm providing debt settlement services to Ontario residents operates from more than one location then each location requires a branch office license.

Furthermore, some, but not all, employees of a firm offering debt settlement services to Ontario residents must possess a valid Ontario “collector” license.  Individuals who negotiate settlements on behalf of Ontario residents are required to be licensed as a collector under the Act.  Furthermore, a collector is only permitted to perform these debt settlement functions while physically present on the premises listed on their collector registration.  Subsection 13(8) of Regulation 74 of the Ontario Collection and Debt Settlement Services Act reads as follows:

(8)   A collector shall be registered where he or she is to be employed by a registered collection agency.

Canadian Customer Debt Relief Inc. possesses an Ontario collection agency license with a registered office located at 55 King Street W., 7th Floor, Kitchener, Ontario, N2G 4W1.

 

This screenshot taken from an Ontario Government website confirms that Canadian Customer Debt Relief Inc. possesses a valid Ontario collection agency license and provides its registered office address in Kitchener, Ontario.

This screenshot taken from an Ontario Government website confirms that Canadian Customer Debt Relief Inc. possesses a valid Ontario collection agency license and provides its registered office address in Kitchener, Ontario.

 

 

 

I have written confirmation that Canadian Customer Relief Inc. does not have any branch office licenses that would permit its collectors to work at any address other than its registered office in Kitchener.

Furthermore, I have written confirmation that Canadian Customer Debt Relief Inc. has two collectors licensed under the Ontario Collection and Debt Settlement Services Act.: Gregory Roberts and Rachelle Roberts.  You will find a screenshot confirming their license status below:

This screenshot from an Ontario Government database confirms that Gregory Roberts is licensed as a collector under the Ontario Collection and Debt Settlement Services Act and is licensed to work at 55 King Street West, 7th Floor, Kitchener, Ontario.

This screenshot from an Ontario Government database confirms that Gregory Roberts is licensed as a collector under the Ontario Collection and Debt Settlement Services Act and is licensed to work at 55 King Street West, 7th Floor, Kitchener, Ontario.

 

 

 

This scrdeenshot from Ontario Government website confirms that Rachelle Roberts is licensed as a collector under the Ontario Collection and Debt Settlement Services Act and she is entitled to work as a collector at 55 King Street w., 7th Floor, Kitchener, Ontario.

This scrdeenshot from Ontario Government website confirms that Rachelle Roberts is licensed as a collector under the Ontario Collection and Debt Settlement Services Act and she is entitled to work as a collector at 55 King Street w., 7th Floor, Kitchener, Ontario.

 

 

 

CCDR’s two licensed collectors are both Saskatchewan residents

A corporate search of Canadian Customer Debt Relief Inc. reveals that CCDR’s two Ontario collectors, Gregory Roberts and Rachelle Roberts, are directors and shareholders of the company.  A copy of the first page of a corporate search of Canadian Customer Debt Relief is reproduced below:

screenshottopportionp1CCDRcorpsearch (2)

screenshotbottomportionp1corpsearchCCDR (2)

 

A search of social media confirms that both Gregory, or Greg, Roberts, and Rachelle Roberts,  CCDR’s two licensed collectors under the Ontario Collection and Debt Settlement Services Act, are Saskatchewan residents.

According to this screenshot from ask.me Greg Roberts, of Canadian Customer Debt Relief Inc., is a Saskatchewan resident.

According to this screenshot from ask.me Greg Roberts, owne off Canadian Customer Debt Relief Inc., is a Saskatchewan resident.

 

RachelleRobertsLinkedInProfileexcerpt

 

RachelleRobertsHealthandWellnessaddress

 

 

I don’t know whether or not CCDR has any Ontario clients for whom it provides debt settlement services.  I do know, however, that CCDR has gone to the time, trouble, and expense, to obtain an Ontario collection agency license, obtain a shared office in Kitchener, Ontario, place a computer in that shared office, and obtain two Ontario collector licenses.  I also know that CCDR is offering debt settlement services to Ontario residents on the firm’s website.

There would appear to be some issue as to whether or not CCDR is complying with Ontario law when it comes to negotiating settlements on behalf of any of its clients who are Ontario residents. CCDR does not employ anyone as a licensed collector who works full-time at the firm’s registered office located in Kitchener, Ontario.  In fact, the firm’s two licensed collectors live more than 1,900 kilometers from the firm’s registered office in Kitchener, Ontario.  Therefore, one wonders how CCDR can legally negotiate settlements on behalf of its Ontario clients when it does not employ a full-time licensed collector who works at the firm’s registered Kitchener office.

 

Official complaint has been filed with the Ontario Government

Given my concerns about whether or not CCDR might be contravening the Ontario Collection and Debt Settlement Services Act in connection with negotiating settlements on behalf of Ontario residents who are clients of the firm, I have taken the liberty of filing a formal complaint against the firm with the Ontario Ministry of Government and Social Services.

 

Any Ontario residents who are clients of CCDR invited to contact me

If you live in Ontario and you are an existing or former debt settlement client of Canadian Customer Debt Relief Inc. I would invite you to call me at (866) 996-9941 or (519) 827-5513.  Alternaively, you are welcome to send me an e-mail at mark@comprehensivedebtsolutions.ca.

If you are an Ontario resident and you are a client of CCDR then you might want to contact Mark Silverthorn.

If you are an Ontario resident and you are a client of CCDR then you might want to contact Mark Silverthorn.

 

 

 

 

 

 

Complete Debt Solutions and the smoking gun

 

Those who follow the Mark Silverthorn Blog might recall that on June 22, 2015 I wrote a post titled “Complete Debt Solutions Operating in Canada Illegally?”  In that post I raised the question whether or not a firm based in Toronto, Ontario, carrying on business under the name Complete Debt Solutions was operating in one or more Canadian jurisdictions illegally as a debt settlement firm.

I became aware of the existence of Complete Debt Solutions after receiving a tip, from one of my hundreds of contacts, about the firm’s website, www.completedebtsolutions.ca.  A portion of the CONTACT page from this website is reproduced below.

 

This screenshot includes the bottom half of the CONTACT page on www.completedebtsolutions.ca.

This screenshot includes the bottom half of the CONTACT page on www.completedebtsolutions.ca.

 

 

Complete Debt Solutions is an Ontario-based debt settlement firm offering debt settlement services to Ontario residents

On its website Complete Debt Solutions lists its business address at 1075 Bay Street,  Suite 149, Toronto, Ontario.  I recently came into possession of 13 pages of material which Milton Kaseke, the principal of Complete Debt Solutions, e-mailed on or about June 22, 2015, to an Ontario resident making inquiries about the organization’s services. A redacted copy of the first page of these 13 pages is reproduced below (yellow highlights have been added for clarity).

YHREDP1CDScontract

On this page Milton Kaseke, who describes himself as a Senior Account Executive, confirms that “Complete Debt Solutions (C.D.S.) is a Debt Relief/Debt Settlement/Debt Negotiation and Credit Repair company located in Toronto Ontario Canada.”

 

 

Debt settlement providers require a collection agency licene

Subject to the following two exceptions, a firm must possess a license–typically a collection agency license (or a debt repayment agency license in Alberta)–in order to legally provide debt settlement services.

  1. a few Canadian provinces might not require a debt settlement provider to be licensed
  2. in some Canadian provinces and territories a law firm might be exempt from the requirement of obtaining a collection agency license

 

Complete Debt Solutions is not licensed in any province or territory as a collection agency

After I wrote my initial post on June 22, 2015, concerning the activities of Complete Debt Solutions I began making inquiries concerning the status of Complete Debt Solutions across the country.  I contacted, some, but not all, of the regulators in various provinces responsible for supervising the conduct of debt settlement service providers.  I was unable to identify a single province or territory where Complete Debt Solutions possessed a collection agency license.

You can imagine my surprise when on Friday, July 17, 2015, I received a phone call from Milton Kaseke, the principal of Complete Debt Solutions.  After advising me that he was not a fan of my June 22nd posts on both LinkedIn and the Mark Silverthorn Blog he confirmed that Complete Debt Solutions does not possess a collection agency license in a single province or territory in Canada.

 

E-mail from Milton Kaseke in which he states Complete Debt Solutions does not charge consumers for its services

On June 23, 2015 I received an e-mail from Milton Kaseke, the principal of Complete Debt Solutions.  In this e-mail Mr. Kaske states that “I haven’t taken any penny from anybody which means that I am not breaking the law (Collection and Debt Settlement Services Act of Ontario).”  This e-mail is reproduced below.

 

MiltonKasekeemailtoMS

Mr. Kaseke is correct when he says that a firm offering debt settlement services to Ontario residents does not need to possess a valid Ontario collection agency license if the firm is not receiving any compensation for its services.

The question that remains to be answered is whether or not Complete Debt Solutions and Milton Kaseke are offering debt settlement services to Ontario residents in circumstances where potential clients must pay a fee to Complete Debt Solutions.

 

Complete Debt Solutions would appear to be offering debt settlement services in return for financial compensation

As noted earlier, I recently came into possession of 13 pages of material that Milton Kaseke of Complete Debt Solutions e-mailed on or about June 22, 2015 to an Ontario resident inquiring about debt settlement services offered by the firm.  This material contains a 2-page contract for debt settlement services titled “Complete Debt Solutions Service Agreement”.  The first page of this document is reproduced below (yellow highlight has been added to some of the most pertinent portions of text).

 

YHP8topportionCDScontractBottomportinP8CDScontract

—————————————————————————————————————-

 

According to the first page of this debt settlement agreement Complete Debt Solutions charges its clients an Administration Fee.  In the middle of the first page of this 2-page debt settlement agreement a potential client is advised that he is responsible for paying to Complete Debt Solutions an “Administration Fee equal to 13% (thirteen percent) of the Client’s total enrolled debt.”

 

Official complaint made to the Ontario Government on or about June 24th

About a month ago, after spending a signficant amount of time reviewing the content on Complete Debt Solutions’s website I thought it would be appropriate to ask the Ontario Government to make inquiries and determine whether or not Complete Debt Solutions was operating as an illegal debt settlement service provider in contravention of the Ontario Collection and Debt Settlement Services Act.  Accordingly, I wrote a letter dated June 22, 2015, to Doug Kariam, Ontario’s Acting Registrar of Collection Agencies, requesting that his office investigate the matter. The following day I completed and submitted the appropriate online Complaint Form used by the Ontario Ministry of Government and Consumer Services.

The Ontario Ministry of Government and Consumer Services refuses to process a complaint against a business unless a consumer first writes a letter of complaint directly to the business in question.  Some people might think that this requirement is not only bad policy but also a direliction of the Ontario Registrar of Collection Agencies’ statutory duty to enforce the Ontario Collection and Debt Settlement Services Act.  In order to satisfy this “written notice requirement” I sent an e-mail to Milton Kaseke of Complete Debt Solutions on June 23, 2015, a copy of which is reproduced below.

 

June232015EmailMStoMScomplete

 

Furthermore, I forwarded copies of my letter to Doug Kariam to several of his counterparts in a number of provinces across the country.  I asked them to make inquiries to determine whether or not the activities of Complete Debt Solutions warranted an investigation in their province to determine if the law regulating debt settlement firms was being contravened.

On Friday, July 17, 2015, I sent an e-mail to Doug Kariam, Ontario’s Acting Registrar of Collection Agencies.  In that e-mail I provided a copy of the 13 pages of material that Milton Kaseke e-mailed to an Ontario resident on or about June 22, 2015, which I refer to in this post.  You can read a redacted copy–with the name of the consumer removed–of this material, in its entirety, at the end of this post.

I am not privy to what action the office of the Ontario Registrar of Collection Agencies has taken to date in response to my official complaint regarding the activities of both Complete Debt Solutions and its principal, Mr. Milton Kaseke.  Nor am I privy to the actions which might be currently underway in other provinces as a result of my communications with Doug Kariam’s counterparts in other provinces.  I would hope that my complaint receives the attention that is warranted under the circumstances.

 

Contact Mark Silverthorn if you have recevied a debt settlement agreement from Complete Debt Solutions

If you have received a debt settlement agreement from Complete Debt Solutions I would invite you to contact me.  I would also invite anyone who has received a debt settlement agreement from any other debt settlement service provider to contact me.  I can be reached at (866) 996-9941 or (519) 827-5513.  Alternatively, you can contact me via e-mail at mark@comprehensivedebtsolutions.ca

You are invited to contact Mark Silverthorn if you have received a debt settlement agreement  after June 30, 2015.

You are invited to contact Mark Silverthorn if you have received a debt settlement agreement.

 

 

 

Redacted copy of 13 pages of material sent from Complete Debt Solutions to an Ontario resident on or about June 22, 2015

P1redactedCompleteDebtSolutiosn

P2redactedCompleteDebtSolutions

 

P3redactedCompleteDebtSolutions

 

P4[name redacted] - CompleteDebtSolutions Client Enrollment Package - Copy-page-004

P5[name redacted] - CompleteDebtSolutions Client Enrollment Package - Copy-page-005

P6[name redacted] - CompleteDebtSolutions Client Enrollment Package - Copy-page-006

P8[name redacted] - CompleteDebtSolutions Client Enrollment Package - Copy-page-008

P9[name redacted] - CompleteDebtSolutions Client Enrollment Package - Copy-page-009

P10[name redacted] - CompleteDebtSolutions Client Enrollment Package - Copy-page-010

P11[name redacted] - CompleteDebtSolutions Client Enrollment Package - Copy-page-011

P12[name redacted] - CompleteDebtSolutions Client Enrollment Package - Copy-page-012

P13[name redacted] - CompleteDebtSolutions Client Enrollment Package - Copy-page-013

 

Three Debt Settlement Firms to Watch

It is going to be very interesting watching developments in the Ontario debt settlement industry in July of this year.

It is going to be very interesting watching developments in the Ontario debt settlement industry in July of this year.

 

July 1, 2015, Canada Day, marks the first day of a new era in the debt settlement industry in Ontario.  Debt settlement firms will be subject to a significant number of obligations and restrictions.  Furthermore, starting July 1st firms providing debt settlement services to Ontario residents face draconian restrictions regarding the fees that they can charge  A consumer cannot be charged a penny in fees until such time that a settlement is actually paid out. This means that a debt settlement firm will likely not generate a nickel in revenues on a significant percentage of its files–files on which it has provided services and incurred expenses.

On any debt settlement services agreement signed after June 30, 2015, the maximum fee that a debt settlement firm can charge a client is equal to 10 percent of the amount of the consumer’s outstanding debt on the date he signed the agreement.  For example, if a consumer with one debt–a $10,000 credit card debt–signed a debt settlement agreement and at some later date a settlement was paid out then the maximum fee that the consumer could be charged is $1,000 or ten percent of the original $10,000 debt.

These punitive restrictions on fees will make it difficult for any debt settlement firm which is not exempt from being licensed as a collection agency under the Ontario Collection and Debt Settlement Services Act to be financially viable.  Last week I received a phone call from a gentleman who operates a small one-man debt settlement firm in Ontario and he advised me that he intended to surrender his collection agency license in the next two weeks.  I anticipate that in the next few weeks and months that more debt settlement firms operating in Ontario will seriously consider doing the same.

 

Exemption for lawyers must be incredibly attractive

Certain organizations providing debt settlement services to Ontario residents are exempt from the new regulatory regime for debt settlement services in Ontario–including the punitive restrictions concerning fees.  The most important exemption is for lawyers.

I foresee two developments in the near future.  Firstly, I see law firms providing debt settlement firms taking market share away from firms providing debt settlement services which possess an Ontario collection agency license. Secondly, I anticipate that some existing debt settlements firms, particularly the larger ones, will be tempted to find a lawyer who will agree to permit their debt settlement services to be offered in the name of the law firm.  I can also foresee that these debt settlement providers transforming their operations in-house at a law firm will discover the transition much rockier than they anticipated.

 

Three debt settlement firms to watch

Today there are fewer than a dozen debt settlement firms which possess a collection agency license in Ontario.  Of these firms I anticipate that more than 70 percent of all existing debt settlement clients in Ontario are clients of three firms–listed below in no particular order of size:

  • Consumer Debtor Protection of Canada Ltd.
  • Ontario Consumer Credit Assistance (OCCA)
  • Total Debt Freedom Inc.

The $64,000 question is which business model will these three major players in the Ontario debt settlement industry be using by the end of July?  I see four options for these firms:

status quo:   These firms could simply retain their existing business model in which case their revenues will drop substantially because of the new restrictions on fees for any new client signing a debt settlement agreement after June 30, 2015.

status quo plus addition of new revenue streams:  These firms could retain their existing business model but try to offset the drop in revenues caused by the new fee restrictions by adding new revenue streams from additional goods or services, or business partnerships.

new clients will be clients of a law firm:  The principals at these debt settlement firms might join a law firm and new clients will become clients of the law firm in which case they can avoid the draconian fee restrictions imposed on those debt settlement providers holding an Ontario collection agency license.

exit the debt settlement marketplace:  It is possible, but very unlikely, that any of these three firms will exit the debt settlement marketplace in the immediate future.

If you have any insights as to what the debt settlement industry will look like in the near future I would invite you to contact me at (866) 996-9941 or (519) 827-5513.  Alternatively, you can e-mail me at mark@comprehensivedebtsolutions.ca

The names of individuals who provide me with information are kept confidential.

The names of individuals who provide me with information are kept confidential.

 

Settling Your Debt Might Be an Attractive Debt Resolution Option

In certain circumstances settling your debt can be an attractive option.

In certain circumstances settling your debt can be an attractive option.

 

Over the next few weeks you might see a number of stories in the media about major reforms in the Ontario debt settlement industry.  A new regulatory regime, which goes into effect on July 1, 2015, will have a dramatic impact on the debt settlement marketplace in Ontario.

This new regulatory regime will not, however, prevent an Ontario resident from negotiating a favourable settlement with his creditor, or the creditor’s authorized collection agent.  Nor will the new regulatory regime prevent an Ontario resident from hiring someone to serve as a “debt coach” who will coach or mentor a consumer as to how to negotiate a settlement on their own.

After July 1, 2015, we can anticipate some major changes in the Ontario debt settlement marketplace.  I anticipate six key changes to the Ontario debt settlement industry over the next few months:

  1. a number of traditional debt settlement firms will, or have already, exited the marketplace
  2. a number of traditional debt settlement firms will see their business shrink
  3. a number of firms that provided debt settlement services prior to July 1, 2015, who were not licensed to do so will cease providing debt settlement services
  4. there will be a dramatic increase in the amount of debt settlement services provided by small Ontario-based law firms
  5.  some small Ontario-based collection agencies might provide debt settlement services as a sideline to their primary business of collecting overdue accounts
  6. there will be substantial growth in the debt coaching industry—people who coach or mentor consumers who wish to settle their own debt

 

An attractive strategy for resolving your debts

If you are struggling to pay unsecured consumer debt then settling your debt might be an attractive strategy for resolving your debt.  A creditor might be prepared to accept a one-time lump sum payment for substantially less than the current outstanding balance.  Over a four-year period I negotiated hundreds of favourable settlements on behalf of consumers.  In many cases my clients made a lump sum payment of between 18 and 30 percent of the outstanding balance to settle an outstanding account.

Here are 12 things to consider if you are contemplating settlling one or more of your debts:

  1. This strategy is not available for many types of debt including secured debt, monies owing to the government and non-dischargable debt
  2. If the relevant limitation period in your province has expired you should consider whether it is in your best interests to settle an account for any amount
  3. There is nothing to be gained from settling an outstanding account where the date of your last payment is more than six years ago  (will not show up on your credit report)
  4. Creditors will virtually never settle an account unless no payments have been made on the account for a minimum of six months
  5. If you are going to default making payments on a credit card, personal loan, or line of credit with a particular financial institutution then you should not have any money on deposit in a savings or chequing account with that financial institution
  6. If your account is overdue then you should expect collection calls
  7. If your account is overdue then there is a risk that you might be sued
  8. It might be possible to negotiate a settlement for less than the full outstanding balance if you have been sued
  9. You should never make a payment to settle your account unless you first receive a satisfactory written settlement letter from your creditor or its authorized collection agent
  10. You should retain any and all documents related to your settlement including your settlement letter, your payment, and any receipts serving as proof of payment
  11. Settlements tend to be more generous the longer an account remains unpaid
  12. Some, but not all, creditors will require some proof of a consumer’s financial hardship before agreeing to a settlement

 

Consumer proposal is not for everyone

Settling your debt might be an attactive option in a number of circumstances where a consumer proposal might not be an ideal solution for a consumer in a particular situation:

  1. Consumers who do not have a regular income and who cannot make 60 monthly installment payments which are typical under a consumer proposal
  2. Consumers who have substantial student loans in circumstances where the consumer ceased attending school less than seven years ago
  3. Consumers whose employment or profession would be adversely affected if they were to make a consumer proposal

 

Settling your debt is very attractive compared with credit counselling

Those  considering credit counselling might want to explore the merits of settling their debts in their particular circumstances.  The issue is cost.  How much will it cost you to eliminate one dollar of your debt by either settling your debt or by way of credit counselling?

If you were to choose credit counselling then the cost of eliminating one dollar of your debt will be somewhere between 110 cents and 130 cents.  If you were to choose settling your debt then you will invariably be able to eliminate your debt–and potentially resolve your debt situation by taking advantage of the expiry of a limitation period–for substantially less.

 

Three ways a consumer can settle a debt

A consumer who wants to settle an unsecured consumer debt has three options.  Firstly, a consumer can do it on his own.  Secondly, he can hire someone to serve as a “debt coach” who coaches him as to how to settle his debt.  Finally, he can hire a firm that will negotiate directly with his creditors on his behalf.  If a consumer decides to settle their debts then the costs associated with doing so will vary dramatically depending upon the level of assistance they seek from others.

1.      Do it yourself

 A consumer who attempts to settle a debt on their own pays virtually nothing in out-of-pocket expenses.

 

2.       Debt coaching services

It remains to be seen how much debt coaches will charge for their services.

 

3.       Hire a firm to negotiate directly with your creditors on your behalf

Any firm operating under an Ontario collection agency license:

After July 1, 2015, any firm offering to negotiate settlements on behalf of an Ontario resident must either be licensed as an Ontario collection agency or be exempt from this licensing requirement.

After July 1, 2015, some debt settlement firms will be providing debt settlement services on the basis of having an Ontario collection agency license.  Some of these firms might be described as traditional debt settlement firms.  In addition, under the new regulatory regime collection agencies are permitted to provide debt settlement services to Ontario consumers.

The maximum fee that these firms can charge is ten percent of the dollar value of a debt on the date the debt was enrolled into a debt settlement plan.  Therefore, if you hired a debt settlement firm to settle one $10,000 credit card debt–regardless of the amount of any settlement–the maximum fee that a consumer could lawfully be charged is $1,000, or 10 percent of the original $10,000 debt.  It is important to appreciate that a debt settlement firm which holds an Ontario collection agency license is not entitled to charge a nickel in fees until a settlement is actually paid out.

Law Firm:      Law firms–as well as bankruptcy trustees– are exempt from the draconian restrictions on fees that traditional debt settlement firms must comply with after July 1, 2015.  I anticipate that after July 1, 2015, law firms that provide debt settlement services in large volume will likely charge their clients an amount equal to about 15 percent of the amount of debt included in their debt settlement contract.  The law firm might also charge an additional fee of $50 per month during the life of the debt settlement contract.

Unlike debt settlement providers licensed as an Ontario collection agency, law firms can charge their clients for services on a monthly basis, beginning in the first month of a debt settlement contract, and their fees are not contingent upon a settlement actually being successfully negotiated and paid out.

 

Learn more about how you might benefit from “settling your debt”

If you would like to learn more about what would be involved if your were to resolve your debt situation by “settling your debt” then I would invite you to contact our office and schedule a telephone consultation with me.  You can reach me toll free at (866) 996-9941 or at (519) 827-5513. Alternatively, you can contact me via e-mail at mark@comprehensivedebtsolutions.ca.

You might want to contact our office and schedule a telephone consultation with Mark Silverthorn to learn more about settling your debt.

You might want to contact our office and schedule a telephone consultation with Mark Silverthorn to learn more about settling your debt.